FAQs

How do I make a booking?

Booking your experience is very simple.

Just choose the experience you like best, select the date and the number of people, and complete the booking online.

To confirm your spot, you pay part of the amount at the time of booking:

  • Candle & Glow: €10 per person.
  • Candle workshops: €29.95 per person.

The remaining amount is paid on the day of the experience at the studio.

Once your booking is complete, you'll receive a confirmation email with all the details, so all you have to do is come and enjoy it.

Do I have to pay the full amount when booking?

No. To confirm your spot you only need to pay part of the amount when booking.

  • Candle & Glow: €10 per person.
  • Candle workshops: €29.95 per person.

The remaining amount is paid on the day of the experience at the studio.

This way you can secure your spot without having to pay the full amount upfront.

How do I know my booking is confirmed?

Once your booking is complete, you'll receive a confirmation email with all the details of your experience.

It will include the date, time, number of people, amount paid and all the information you need for the day of your visit.

If you can't find it in your inbox, we recommend checking your spam or junk folder. If you still haven't received it, feel free to get in touch and we'll be happy to help.

Can I book for several people?

Yes. You can book several spots in the same booking, as long as there's availability for the date and time selected.

Just enter the number of people during the booking process and the system will automatically calculate the amount.

If you're a large group or want to book a date exclusively, we recommend getting in touch so we can help you organise your experience.

Where and when do I pay the remaining amount?

The remaining amount is paid on the day of the experience, directly at our studio, before it begins.

  • Candle & Glow: €19.90 per person.
  • Candle workshops: €20 per person.

For candle workshops, if you choose to pay this amount in cash, you'll get a 5% discount on the outstanding amount.

Can I change the date of my booking?

Yes, as long as you let us know at least 7 days in advance.

If you let us know within that period, you'll be able to change your booking to another available date with no problem.

After the 7 days before the experience, it won't be possible to make changes any more, as your spot will already be reserved and we won't have enough time to offer it again.

If the change is due to a medical reason and you can provide a certificate, we'll be happy to find a new date for you.

Can I cancel my booking?

Yes, as long as you let us know at least 7 days in advance.

If you cancel your booking within that period, we'll refund 50% of the amount paid using the same payment method used to make the booking.

If the cancellation is made with less than 7 days' notice, it won't be possible to issue a refund, as your spot will have been reserved exclusively for you and we won't have enough time to fill it.

If you can't attend for a medical reason and can provide a certificate, get in touch with us and we'll look into your case to offer you the best possible solution.

What happens if I arrive late?

We recommend arriving 5-10 minutes before the start time so we can all begin together.

🕯️ For Candle & Glow, it's very important to be on time, as the experience follows a specific order and we work with materials that have drying and setting times. If you arrive once it has started, you may not be able to join the session.

✨ For the candle workshops, arriving on time is also important. We start with a joint explanation and each step is guided. If you're late, you could miss part of the explanation or not keep up with the group's pace.

If you know you're going to be delayed, let us know as soon as possible. We'll always try to help, although whether you can join will depend on how far along the experience is.

What happens if I can't attend for a medical reason?

If you can't attend for a medical reason, get in touch with us as soon as possible.

As long as you can provide a medical certificate, we'll offer you the option to change your booking to another available date, even if the request is made outside the usual 7-day window.

The new booking must be used within a maximum of 2 months from the date of the original experience and will be subject to availability.

Our goal is for you to be able to enjoy the experience once you've recovered, without an unforeseen situation making you lose your booking.

What happens if Des Candles Studio cancels an experience?

Although this is very unusual, in exceptional circumstances it may be necessary to postpone or cancel an experience for organisational reasons or force majeure.

If this happens, we'll get in touch with you as soon as possible to offer you a new date or, if you prefer and rescheduling isn't possible, a full refund of the amount paid.

Our goal is always to find the solution that best suits you, so you can enjoy the experience as soon as possible.